Nexius Blog

I recently joined the Nexius leadership team after having the opportunity to watch Nexius establish itself as a leader in telecommunications consulting and software solutions over the past decade. It’s exciting to see the company start to branch out and apply our experience and expertise to other markets, in the US and on the international fronts, from energy and utilities to government, health care, manufacturing and beyond. That’s why I joined the company and now serve as its vice president of sales and marketing– to help take Nexius to this next stage.

I’ve known Ned – our Executive Chairman and co-founder – for several years, so I’ve been able to witness the company’s evolution and growth. In the beginning, Nexius was focused on attracting and engaging the best and brightest people, building up our knowledge base, laying a solid foundation for our consulting practice and bringing value to our Tier 1 clients by delivering major turnkey projects and software product solutions. We did that successfully. Nexius has assembled a rare team where thought leaders and visionaries are united and working together as a cohesive group, pursing a common goal. Of course, we’re going to continue to reinforce and build out that foundation. Going forward, we’re going to put more resources into our sales and marketing efforts to serve our clients.

So what does the next stage look like? Nexius will be charging ahead with a focus on technology innovation and superior customer service.

On the innovation front, our telecommunications clients can look forward to working with Nexius on our expanding 4G / Long Term Evolution, or LTE, initiative. The U.S. will be the leader here, the first country to roll out LTE, and Nexius is working with many of the operators to support these deployments. That work puts Nexius on the cutting edge of that technology, and we’ll be able to transfer those skills internationally as LTE grows throughout the world. Customers in other markets can look forward to taking advantage of our core knowledge in wireless, which will be translated and adapted to the new market verticals we are working with this year.

Our customers can also expect superior service from Nexius, across the board, thanks to our Customer Engine initiative. We are assessing all of our customer touch points – every aspect of every Nexius organization – to focus on efficiency and to generate new ideas on how to best serve our customers. We will continue to streamline our processes and procedures to make working with Nexius easy and efficient.

Don’t worry, though: Expansion won’t override excellence. Yes, we have achieved 60 percent compound annual growth every year since inception. And yes, we want to continue expanding and expect to do so as we move into new markets. But the services business is all about repeat business. If we don’t do a great job the first time, we won’t get the business the second time. We may be taking our dominance in telecommunications and expanding it to other markets, but we will still be delivering personalized service and experienced leadership to all stages of a customer engagement.

It’s great to be here, especially as we celebrate 10 years of growth and innovation, and I look forward to having you join us as we embark upon a breakout year for Nexius.

- Chris Haidet, Vice President of Marketing and Sales