Nexius - Xplore platform, RF / Network and Customer intelligence, Customer Experience Management, Churn analysis, ROI

Benchmarking Coverage Analysis Churn Analysis Performance Customer Experience Discrepancy Analysis Capacity Planning Data Performance Messaging Testing ROI

Benchmarking

Nexius is expert at Benchmark analysis.

The Benchmarking module offers a advanced competitive analysis of our customer handset metrics and KPIs (Signal Strength, MOS, Blocked Call, Drops) compared to their competitors on the same areas (street address, highway, rural VS suburban areas).

Additionally, results are also available as rolled up values against the own customer geographical boundaries. This translates into the ability to compare the different geographical entities of the organization across the nation or over time.

Import your benchmark data into Xplore with a more intuitive interface, mapping, reporting and dashboarding.
Correlate to other data sources: customer complaints, coverage.
Multi tier target audience; executives, management, engineers.